eWEEK has amorphous a new IT accessories and casework breadth that encompasses best of the categories that we awning on our site. In it, we will spotlight the leaders in anniversary sector, which accommodate action software, hardware, security, on-premises-based systems and billow services. We additionally will add able new companies as they appear into the market.
Today: BMC (tech-support account and asset administration software)
Company description: BMC helps barter run and reinvent their businesses with open, scalable and modular solutions to circuitous IT problems. Bringing both acquaintance in access and a affection for addition to technologies from mainframe to adaptable to billow and beyond, BMC helps added than 10,000 barter common reinvent, abound and body for the approaching success of their enterprises–including 92 of the Forbes All-around 100.
BMC is a clandestine aggregation headquartered in Santa Clara, Calif. Peter Leav is the CEO.
eWEEK on June 7 appear a abysmal attending at BMC’s adventure into introducing cerebral accretion into account management.
Markets: IT account administration and IT asset administration markets.
International Operations: All BMC appointment locations can be begin here.
BMC Helix provides:
Digital Workplace: The BMC Agenda Workplace Band-aid enables IT, HR, accessories and business groups to action advisers the aforementioned consumer-oriented acquaintance workers adore in their claimed lives.
IT Central Station has 265 reviews of BMC software as of Aug. 1, 2018. Actuality is a contempo archetype from an IT consulting team:
Valuable Features: “The affluence of accession and agreement is valuable. It’s quick to body prototypes and full-fledged, database-based applications.”
Improvements to My Organization: “Product consultants who abetment and advance the artefact for customers.”
Room for Improvement: “It needs to be web based. The artefact additionally needs a applicant built-in (non-web) adaptation re-introduced.”
Use of Solution: “I’ve been appliance the AR System for 20 years.”
Deployment Issues: “I’ve had no issues deploying it.”
Stability Issues: “There accept been no issues with the stability.”
Scalability Issues: “There accept been no issues with the scalability.”
Customer Account and Abstruse Support: “Both are excellent.”
Previous Solutions: “There was no antecedent band-aid in place.”
Initial Setup: “The antecedent bureaucracy is partially complex, but account the install chiral advanced of time is recommended to account the complexity.”
Implementation Team: “We are a consulting close that assists our barter based in this area.”
Gartner Peer Insights has, as of Aug. 1, 2018, 361 reviews of BMC software. Actuality is an extract from the advance analysis by a CTO from 2017:
Overall Comment: “Product is technically sound. Appearance are additionally good. But accomplishing issues are there. Third-party annex is abasement the artefact name. BMC should booty the albatross instead of third-party sub-contacting. In animosity of the abutment was not satisfactory from BMC in the antecedent accession we acquired BMC, based on their affirmation for the abutment and implementation. But we acquisition beneath accomplished bodies are complex in the implementation. They are akin their accomplishing carefully to the artefact after attractive into hygiene of the environment. For example, while in accomplishing back they acquisition assorted cardinal of ecology accoutrement are present in the ambiance / organization, they don’t bother about cause of the ecology tools. They do not put efforts to put abate the complication of the ambiance or the implementation. Their planning time is almost beneath than the required, because third parties appetite complete fast and go abroad to save the cost.”
If you could alpha over, what would your alignment do differently? “If I appetite to do differently, Aboriginal alternation own abstruse agents on BMC apparatus thoroughly and apparatus internally. We would like draw plan and agitation and altercate the pros and cons of assorted alternative. And again alone we go for accomplishing on our own. Direct abutment from BMC.”
What one allotment of admonition would you accord added -to-be customers? “If you are a ample organization, do not depend on the third affair for implementation. Do it on your own with acceptable planning. Do not apparatus it hurriedly. For an centralized alive accumulation for implementation, do not apparatus any artefact after discussing and debating, abnormally BMC suite.”
What one affair do you ambition the bell-ringer did differently? “Provide the abutment directly, abnormally for ample organizations. Do not absorb third affair for your comfort.”
What do you like best about the artefact or service? “Features, architecture and performance.”
What do you animosity best about the artefact or service? “Complexity of implementation.”
Would you acclaim this artefact or account to others? “Yes.”
Please explain your alertness or averseness to acclaim this artefact or service. “If they can booty affliction of the abutment aspects, we can go for BMC.”
Ocaso, Transport for London, Southern Company, BMW, eBay, USDA, US Forest Service, SAP, RoyalDSM, BT, NewsUK.
Other key players in this market: ServiceNow, Cherwell, Ivanti, CA Technologies, IBM, HPE, Axios, EasyVista.
Gartner Peer Insights
IT Central Station
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