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SPRINGFIELD, Mass. (WWLP) – At atomic 17,000 bodies who use the state’s Health Connector can’t acquisition an important tax form. The accompaniment said they apparently absent it. Leslie Clark from Franklin County told the 22News I-Team that’s ridiculous, “For me this was a nightmare.”

Ms. Clark had to delay about three months to get her 1095-A anatomy from the Health Connector. She needs that anatomy to book her taxes. She contacted the I-Team to get some answers.

The Health Connector’s Communications Director told 22News the accompaniment beatific out 17,000 alike 1095 forms, and said bodies acceptable absent the aboriginal or threw them out. “The Health Connector delivered after affair tax forms in January to the 245,000 bodies who were associates in 2016, and we are blessed to accumulation associates with alike forms as we accept already for the 7 percent of our associates who bare an added form. We ahead as tax day approaches appeal for duplicates will abide to break steady, and we are accessible to accomplish those requests.”

Ms. Clark is determined that she never accustomed her original. She said, “My feeling is that bags of bodies are not aloof accident their forms, there seems to be some array of disconnect.”

The abstract from Boston goes above the paperwork. Ms. Clark alleged the Health Connector three altered times and asked them to mail her the form. She said she still never accustomed it. That’s back she told a chump account abettor that she capital to go to an appointment to get that paperwork. She collection from Franklin County to Springfield, but the accompaniment beatific her to the amiss building.

“They beatific me to 333 Bridge Street in Springfield. That was actually my aboriginal time activity to Springfield, back i get to the appointment there was a broken allotment of cardboard on the aperture adage we’ve moved,” said Clark. The Health Connector confused it’s Springfield area to 88 Industry Avenue in the abatement of 2016.  The Health Connector adumbrative said that they will be reminding agents of the change of abode and will go board to board to accomplish abiding the advice is up to date.

Once Ms. Clark got to the Health Connector architecture on the added ancillary of the city, she said a administrator told her they were seeing up to 30 bodies a day in aloof the Springfield appointment with a agnate problem.

The accompaniment confirms, the appointment was seeing up to 30 bodies a day attractive for a alike form. The accompaniment said they advised their operations and aren’t seeing boundless delays.

“I anticipate that they charge to abode the botheration instead of assuming that the botheration doesn’t exist, and assuming that up to 17,000 bodies are either accident their forms or for actually no acumen whatsoever throwing the forms away,” said Clark.

After filing a complaint, Ms. Clark accustomed her 1095-A anatomy on April 1st.

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