I usually don’t accuse about a company, but I absitively that is was all-important to acquaint others (instead of crying), so they don’t get wronged as my ancestors did. In October 2017, I was in a accident. The disciplinarian hit me so adamantine he burst my disciplinarian rear window, damaged my lift, and messed up my rear bumper. USAA gave us a aggregation to fix everything, Mullins Auto Anatomy in Niceville FL. They anchored aggregate which took over 3 weeks to fix, but I was blessed to accept my Nissan back, I didn’t audit anything.
About a ages later, my bedmate noticed a argent allotment about the top of the lift was ajar, he pushed it in, but over the advance of the year that aforementioned allotment kept advancing out and we would advance it aback in. Also my aback bung didn’t assignment anymore, and the lift ablaze didn’t appear on anymore and my keys didn’t actuate the lift lock anymore. I contacted the auto anatomy abode who affirmation it was aloof a fuse. Still doesn’t assignment till this day.
Fast forward, September 2018, I aing my lift and bottle shatter. The aback window in the lift that was repaired aback in October 2017, aloof burst for no reason! Bottle absolutely flew at me and my toddler, with advantage in my hand. The car was parked, off, windows down, air-conditioned day and NOT airtight (it has a apathetic aing feature, to anticipate slamming). Afterwards the blast we noticed that aforementioned argent allotment that was open afore is open again. So we alarm USAA, aural account to get help. They assured me it was beneath a assurance and that we shouldn’t worry, able-bodied at the beginning, again it afflicted to the auto anatomy will fix it, again USAA said they would amount things out and alarm the auto anatomy abode and USAA auto analysis bodies to get it fixed. But no one called, no email, no argument not alike a letter. USAA never contacted me. I activate to alarm every day with the aforementioned runaround, until they assuredly aloof say we accept to pay a deductible, it’s not covered, and no warranty.
The burst bottle is the aforementioned bottle from the accident, but because they saw no beheld accident they put it aback in. I explained that a hundred times to USAA, I alike asked how do a bottle aloof blast except actuality put in amiss or ahead damaged. They did nothing! I alike asked to accompany the car in to be inspected but they said no point! USAA don’t affliction that I’m pregnant, 3 kids and bedmate is TDY, and a bottle aloof burst on us from already actuality messed up! Now they said they don’t care, 10 months is too long. But it aloof shattered!! Wasn’t touched, wasn’t hit, nothing!! I alike asked to audit it, but they said, “No, no, no, no, Pay the deductible! And fix it yourself!” My bedmate afar abroad absitively to fix it and cut ties with USAA.
Even with their answer, they NEVER called, NEVER helped, NEVER accomplished out to us, NEVER alike approved to acquaintance the auto anatomy abode until a anniversary later. Afterwards I alleged and alleged and alike told them I haven’t been able to drive the car over a anniversary because of rain and bottle falling. We are activity with addition auto insurance, one that absolutely acknowledgment buzz calls or alike affliction to accept a chat with you about options added than “no” and “we don’t care.”
Today I gave up calling, I gave up extensive out afterwards the accumulated appointment put me on the buzz with a adolescent adult who told laughed at me and said no one was activity to advice me, accept a acceptable day. I said wow, and asked if she alike capital to apperceive why I was calling because I hadn’t said one chat except hello, she said no, and I said, “Okay, acknowledgment for your time and goodbye.” I Prayed about this situation, and God is activity to assignment it out for my family, no added USAA.
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