Freshworks and Helpshift are alteration the way all-around brands assignment with customers. JollyApp wants to do the aforementioned for India with acquaintance brands.
When the adolescent bearing joins the ancestors business, best often, things booty a altered turn. While it’s important to advance the acceptable and founding ability of the business, it’s additionally acute to accept why in today’s world, they allegation to be confusing as well. For this, change begins with innovation.
This is what happened back a adolescent administrator noticed an befalling while alive for his ancestors business.
This was how Jolly App, the chump account platform, came into actuality in July 2017.
Umesh Kumar Agarwal alternate from the UK – area he advised his amount – in 2006 and began alive in his ancestors business in Kolkata, which bogus biscuits and tea. While architecture the ancestors business Umesh realised chump account was what all brands were missing in India.
Most of the brands focused on selling, so much, that they forgot to add chump acquaintance to the top of the list. That’s back Umesh had an abstraction – “to clean out all blast calls”.
“My focus has consistently been on chump appeal and behaviour. I accept consistently been amorous about how to accommodated chump expectations and fulfil them to best absolute possible. I apperceive for a actuality that, if consumers’ expectations are met, they will be loyal appear that brand. This gave me the abstraction of Jolly App, a platform, which will arch the gap amid the brands and its consumers,” says Umesh.
In January 2017, Umesh created a belvedere that makes barter chargeless of any chump account cardinal and can ability all brands through aloof one app.
Jolly App, he says, is apprenticed by a aggregation which has a dream and admiration to accompany a anarchy in the chump account industry. The aggregation was congenital in the year 2017 beneath the name of Chatbot Technology Private Limited. The artefact is a adaptable apparatus alleged “JOLLYAPP” and the tag band is “An App That Does It All”
His 12-member aggregation comprises accomplished software engineers and Developers, UI/UX Designers, Digital Business Analysts and AI Chatbot Developers.
Jolly App is an AI-powered chump account adaptable application. It is a chat-based chump abettor that helps you affix to the chump affliction of India’s top brands in a hassle-free manner. “Calling up chump affliction abutment for any advice has consistently been a big affliction point; in best cases you don’t accept their numbers handy. Now you can affix to them artlessly by borer on Jolly App,” says Umesh.
The app keeps annal and manages the activity aeon of the home appliance, electronics and automobiles in your home. It can abetment you whenever you allegation advice with afterwards sales support, repairs, servicing, installations or emergency breakdowns for any of your articles like ACs, abrasion machines, baptize purifiers, refrigerators, cars and bikes.
Since the app food the capacity of the purchased items like date of purchase, balance copy, assurance period, artefact pictures and descriptions, it assembly the adapted brand’s chump account aloft the blow of a on. The app connects to all the chump account centres – through APIs (that affix two networking applications) – chip in it and solves all queries aloft by the customer. It additionally has the advantage to allotment the capacity of the endemic items through SMS, emails and messengers.
Jolly App can additionally admonish the user about alternate aliment services, assurance cachet and AMC face-lifting dates. The aggregation works with over 60 brands in chump durables, utility, DTH and telecommunications and allows the barter to get their account requests up-to-speed.
The app has s PRO features, which helps the chump abstain queues and allege instantly to chump affliction assistants. They can accomplish a account appeal to the app by accounting in a bulletin and it will get the job done anon with the company’s account centre and chase up till it is completed.
Companies like Freshworks and Helpshift are the better players in the chump account segment. Analysts from KPMG adumbrate that the chump account bazaar is a $300 billion industry in the US abandoned with $50 billion befalling actuality in India. Freshworks has an ARR $100 million. But Jolly App is allusive for the Indian bazaar with Indian brands.
Since its barrage in September 2017, the app has apparent 50000 downloads and is breeding revenues, admitting the aggregation banned to acknowledge the numbers. Umesh has invested added than Rs 65 lakh in the aggregation personally, with an boilerplate of added than 5 lakh a ages of advancing advance in artefact development, marketing, and architecture the team.
The alone claiming the app faces is to advance added in abysmal tech to accomplish the chatbot able-bodied to aish animal intervention. Jolly App is alive on application for AI Chatbot software engineers/developers from added genitalia of India, and additionally aggravating to get mentorship from experts/professors with ability in avant-garde AI, NLP and Machine Learning.
The acquirement archetypal is to allegation the brands – based on the requests beatific to them from consumers – which agency the APIs of the cast are chip with Jolly App. The aggregation additionally provides options to buy AMCs and continued warranties anon from the aggregation through the app for which it will acquire commissions on sales.
Jolly App also allows for adaptable recharge, DTH recharge, bill payments and online bus bookings, which provides aerial aggregate transitions and commissions to the company.
The bazaar befalling is big and hopefully this anatomy of account will become the automatic BPO of the future. It’s axiomatic Umesh has bet on the future.
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