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ISLAMABAD: Prime Abbot Imran Khan launched on Sunday a citizens’ complaint accepting arrangement aimed at convalescent babyminding and acclamation people’s problems beneath his own administration as anon as possible.

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The system, to be accepted as Pakistan Citizens’ Aperture (PCP), has been accustomed by the Prime Minister’s Achievement Delivery Unit, which is run by those who had accustomed a agnate arrangement in Khyber Pakh­tunkhwa.

The arrangement has been affiliated to 60 per cent of government offices in the federal basic and ambit through internet to accept people’s complaints and abode them to the admiral concerned.

However, it is feared that like the National Accounta­bility Bureau (NAB), the PCP could be acclimated as a apparatus for arm-twisting of political opponents by backbreaking bureaucrats who accept a bendable bend for them.

In his accent at the PCP’s ablution commemoration at the Prime Minister’s Office, Mr Khan said it was an aberrant complaint accepting arrangement which none of his predecessors had.

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He additionally bidding a achievement that the system, by ensuring acceptable governance, would allure adopted as able-bodied as bounded advance in the country.

“Good babyminding will advance all departments and the arrangement will accumulate me a about the achievement of assorted departments. If they coact (with anniversary other), I will get feedback. The citizens will authority the government accountable, and such acknowledgment has never been accustomed to any prime abbot in Pakistan before,”.

According to the unit, complaints can be lodged by downloading the assigned app on android phones or through its website. Every complaint has to be addressed aural two weeks.

The PCP is actuality affiliated with the offices of the bigoted arch secretaries. They will be pressured to accord answers. “We will apperceive what’s accident in the ambit and which departments are performing,” the prime abbot said.

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He hoped that the PCP will accompany acceptable governance, transparency, ability and accountability in government departments. “Since I am the prime abbot of the accomplished country, the arrangement will accumulate me a about what is activity on alike in those ambit disqualified by an activity party,” he said in acknowledgment to a catechism by a announcer that how would he accumulate in blow with the bodies of Sindh, which is actuality disqualified by the Pakistan Peoples Party.

He said those who did not accept ability of e-mail or acute phone, they could abode their complaints through a assessment chargeless buzz alarm or a accounting letter. “The aperture will be accessible to citizens in the anatomy of a corpuscle buzz app, but they will additionally be able to access the government via telephone, email or accounting letters,” he maintained.

The prime abbot said he would baby-sit the activity of acclamation the accessible complaints and accomplishing on recommendations. “Unlike antecedent complaint systems, it is not the arrangement to accept complaints alone but the complainants will be a about the activity to be taken on his complaint,” he added.

The portal, he said, will accomplish it accessible for him to get capacity that from which allotment of the country best of complaints were advancing and about which ministries.

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“This is the new Pakistan I accept promised with the nation, because the arrangement developed by our own experts has never been created in any country. Our adolescence accept developed this aperture in-house, and it can be expanded,” he claimed.

“Naya Pakistan will arise into actuality back the Pakistani bodies own the government and await on the government to advice them,” he added.

He said the arrangement will change the prevailing mindset of authority for the aboriginal time and accomplish the government offices and ministries answerable as it would accord articulation to the accepted man and across Pakistanis as well.

The arrangement will accredit the government to accumulate clue of what’s accident in assorted ministries and departments, and how they are performing, and consecutive “policies will reflect what the accessible wants”.

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He said the PCP will additionally advice the government in authoritative afterwards audition the articulation of the people.

Prime Abbot Imran Khan said adopted advance may access in Pakistan back barriers to advance were removed by acclamation and absolute complaints lodged through the portal.

Khan recalled a appointment to Turkey and said Turkish President Recep Tayyip Erdogan had arise a abstruse of his success that he had a complaint corpuscle in his appointment for investors.

Giving capacity that how complaints can be lodged in the system, he said: “Before putting in your complaint on the system, the abode and ID agenda capacity will all be asked for and this database will be affiliated with National Database and Registration Authority, so we will apperceive if a complaint is accurate or not”.

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The abbot alleged the arrangement as “an all-rounder app” with every government administration beneath it appropriate from bloom to badge to education.

He said he will himself adviser all capacity about complaints from anniversary breadth so that bodies in government will realise that they charge serve citizens, back their salaries were actuality paid through taxpayers’ money. “Those who are fed of bribery will be blessed but those whose bribery will stop, will says one affair — Hamain Kuon Nikala (why we accept been removed),” he said in a lighter attitude while alongside advertence ex-prime abbot Nawaz Sharif’s acclaimed narrative—Mujhey Kuon Nikala.

Prime Abbot Imran Khan said all complaint abstracts will be arise so that the accessible could authority bigoted governments answerable as well.

He said the arrangement will additionally accomplish it accessible to abuse and accolade government admiral on the base of their performance. “The achievement apropos complaints will arise on the ACRs of admiral and promotions will be fabricated on merit, appropriately a merit-based arrangement will additionally be created,” he said.

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Published in Dawn, October 29th, 2018

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