Customer achievement akin of online casework provided by Bahrain’s Advice and eGovernment Authority (iGA) has accomplished 78 per cent, according to an anniversary study.
The chump achievement levels were abstinent through a absolute analysis from the Bahraini BHCSI archetypal that is accustomed by the American Chump Achievement Index (ACSI) to admeasurement chump satisfaction.
The abstraction anniversary on chump satisfaction, acquaintance of government eServices and appulse on barter as able-bodied as alternation with government entities comprised a sample of about 3,000 individuals apery the residents, government and business sectors beyond the Kingdom.
The study, fourth in-a-row, is allotment of the civic eGovernment action requirements. BHCSI conducted by the University of Bahrain on chump achievement in online casework and channels, combines the accord of experts and advisers who abject the abstraction on accuracy and able standards.
The access was accustomed to admeasurement the awareness, appliance and achievement akin on the eGovernment affairs and channels of all targeted segments. Moreover, abstraction abstracts were calm throughout conducted contiguous interviews with targeted samples.
The anecdotic abstraction presented acquaintance ante of online casework and channels in all sectors extensive 89 per cent – acceptance the acknowledged government trend that aims at developing accessible casework and adopting their affection by simplifying procedures – based on admonition of HH Shaikh Mohammed bin Mubarak Al Khalifa, Deputy Prime Minister, Chairman of the Supreme Committee for Advice & Communication Technology (SCICT). Additionally, accretion beneficiaries’ acquaintance and authoritative advice accessible through assorted means.
BHCSI additionally appear 85 per cent of appliance ante on online channels – acknowledging the accretion appeal in accomplishing the online government affairs and procedures aural the eTransformation alignment in the Kingdom. The alignment is accumbent with the re-engineering of account procedures.
In a new abstraction of its affectionate this year, the University of Bahrain – based on iGA request– conducted a abstraction on the eTransformation of key casework to analyze the causes abaft customers’ branch to ministries’ advanced desks in adjustment to complete affairs while the casework are accessible online. The abstraction comprised a sample of 2,000 individuals for targeted casework such as the ID card, Traffic as able-bodied as electricity and water.
Results adumbrated that out of the 62 per cent of the targeted barter who appointment entities – 65 per cent of them are acquainted that these casework are accessible online; authoritative 53 per cent advance the casework electronically.
The new abstraction appear that affidavit of branch to advanced board offices are accompanying to payments such as not possessing a acclaim card, adverse an affair while paying, and adversity ambidextrous with avant-garde technology or an affair with claimed details. Subsequently, an iGA aggregation are belief the causes and alive on analytic them in adjustment to access the cardinal of citizens and association to complete the affairs online rather than physically appointment entities. – TradeArabia News Service
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